Returns & Exchange Policy

Please read carefully to ensure that no misunderstandings occur.

Don’t worry — we’re here to help!

Before sending any item back for exchange or return, we recommend contacting our Customer Support Centre first at:
📧 support@uniqueforyou.uk
We’ll provide the correct guidance on how to proceed.

Return Policy

Order Cancellation (Change of Mind):

If you made a purchase through www.uniqueforyou.uk and received the product in perfect condition, but are still not satisfied, you can request a cancellation by contacting our support team at support@uniqueforyou.uk.

Please pay close attention to the following conditions:

Cancellation Period:

According to consumer protection laws, online shoppers have up to 7 calendar days from the date of delivery to request cancellation.

⚠️ Note: This is a cooling-off period and does not entitle the customer to test or try the product.

Cancellation must be requested immediately and follow these conditions:

  • The product must be returned via post to the address provided by our support team.

  • It must include the original packaging and manuals.

  • It must include the purchase receipt.

  • The product must show no signs of use.

Items that do not meet these conditions will be returned to the sender.

Refunds:

  • Credit Card: Refunds may take up to two billing cycles to appear on your statement.

⚠️ The refund will only be processed after the item has been received and inspected by our Distribution Centre.

All cancellation requests must be communicated before dispatch, accompanied by a brief explanatory note.

Exchange Policy

Clothing and Footwear:

We do not accept exchanges due to sizing issues. All measurements are clearly listed in centimetres on the product page to avoid mistakes.
Under consumer law, exchanges are only allowed in cases of manufacturing defects.

Defective Products

Products are covered by a 90-day warranty for manufacturing defects.

Procedure:

  • Send the item to the return address listed on the shipping label.

  • Include the original packaging.

  • Include the purchase receipt.

  • Include a brief written description of the defect and how the product was used.

Products not meeting these conditions will be returned to the customer.

Inspection: All items are reviewed by our suppliers.
Review time: up to 15 working days from receipt of the item.

If the exchange is approved:

  • The customer will receive the replacement product at no extra cost.

  • If the item is out of stock, the customer may choose another item of equal value.

  • If there is a price difference, we will coordinate the additional payment.

If the exchange is denied:

The product will be returned along with an explanatory report.

Reasons for rejection:

  • No defect identified

  • Improper use or accidental damage

  • Natural wear or incorrect washing

Automatic Cancellation by Unique For You

We may automatically cancel your order due to:

  • Payment failure (credit card issues)

  • Incomplete or incorrect details

  • Out-of-stock items

In such cases, refunds will be processed using the original payment method, excluding shipping costs.

Frequently Asked Questions

I received my order, but the size doesn’t fit. Can I exchange it?

Only if:

  • You request the exchange within 7 calendar days of delivery

  • The item is unused, unwashed, and undamaged

  • It’s returned in its original packaging

The product arrived damaged. What should I do?

Contact us. If the item meets the return conditions, we will proceed with the exchange.

Do I need to pay for the return?

It depends on the reason:

  • If it’s our fault, we’ll cover the cost.

  • If it’s due to personal dissatisfaction, you’ll be responsible for return shipping.

When will I receive the new product?

After receiving your return, we’ll begin the new shipping process.
Estimated delivery time: 7 to 20 working days.
You’ll receive a new tracking number.

The return deadline has passed. Can I still return it?

Unfortunately not. We strictly adhere to the 7-day return policy from delivery.

Can I exchange it for another product from the site?

Yes, as long as your return meets the conditions.
Send us the link, colour, and size of the new product.

  • If the new item is more expensive, we’ll send a payment link.

  • If it’s cheaper, we’ll refund the difference.

Can I receive the exchanged product at a new address?

Yes — just let us know your new address when requesting the exchange, and we’ll update the delivery information.